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Juniper was the first North American IP routing vendor to achieve the prestigious TL 9000 certification by the Quality of Excellence for Suppliers of Telecommunications (QuEST) Forum in the router category, for design, development, provision and service and support.



What is J-Care?

It's the world-class service and support that you expect from a company that delivers the industry's best infrastructure and security products. With J-Care, you now have the confidence knowing that Juniper will do our part to keep you on top of the world!


Downloading Software Packages from Juniper Networks

You can download JUNOS software packages from the Juniper Networks Web site to upgrade software on your EX-series switch.

Before you begin to download software upgrades, ensure that you have a Juniper Networks Web account and a valid support contract. To obtain an account, complete the registration form at the Juniper Networks Web site: https://www.juniper.net/registration/Register.jsp.

To download software upgrades from Juniper Networks:

  1. Using a Web browser, follow the links to the download URL on the Juniper Networks Web page. For EX-series, there are not separate software packages for Canada the U.S. and other locations. Therefore, select Canada and U.S. Version regardless of your location:
  2. Log in to the Juniper Networks authentication system using the username (generally your e-mail address) and password supplied by Juniper Networks representatives.
  3. Using the J-Web interface or the CLI, select the appropriate software package for your application. See JUNOS Software Package Names.
  4. Download the software to a local host or to an internal software distribution site.